Newsletter

Shipping Information

UK delivery times and costs

We endeavour to send out all orders on the same day they are placed (Monday – Friday 08.00 – 15.00). If your order falls outside of these hours it will be processed on the next working day. There are a number of shipping options available to you. All orders selected to be sent First Class will be sent the same day (Monday to Friday) if placed before 15.00. Orders selected to be sent by courier for 2-3 working days delivery will be dispatched as soon as possible. All orders are insured by us until you receive them and will require a signature.

All UK domestic orders are shipped free of charge by 2-3 working days service as standard. Should you want your items sooner, a First Class service is available and is calculated by weight. Orders up to 0.75kg will cost £4.99 and those over 0.75kg will cost £8.25 

 

International delivery times and costs

Please contact us directly for international delivery times and costs by email to info@wickandtallow.com

 

Important information

• Please make sure that your shipping address is correct as we are unable to redirect orders once they are on their way to you.

• Before we can dispatch your order, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

 

Free Shipping

All orders are eligible for free shipping within the UK. If you would like to be kept up to date with any future promotions from Wick & Tallow please subscribe to our newsletter by emailing the team at info@wickandtallow.com or entering your email address on the homepage in the newsletter sign up form.

 

Insurance

Wick & Tallow insures each purchase during the time it is in transit until it is delivered to you. A signature may be required for any goods delivered. If you are not the receiver of your purchase then the person who signs for the package confirms receipt and is accountable for the package.

 

Taxes & duties

Taxes and duties are calculated according to your shipping destination and itemised on the Order Summary page at the bottom. UK VAT will be applied to orders dispatched within the United Kingdom, excluding the Channel Islands. Local VAT will be applied to all other EU destinations.

Please note taxes and duties are not applicable for Australian orders under 1000 AUD.

Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order.

If you are unable to find the correct shipping rate or destination please get in touch with our Customer Care team who will be able to assist you with your order. You can get in touch with them by email at office@wickandtallow.com